Skip to content

Author: Luke Featherston

Why Multi-Site Venue Improvement Fails Internally

The biggest barrier is rarely effort, it is clarity, capacity and consistent execution across every venue.

Nick TaplinCEO and Chairman , Black & White Hospitality

An invaluable part of our executive team—Leo brought deep industry knowledge and commercial focus.

Scott HamiltonChief Development Officer, ANZ – Nando’s Australia

'With a strong background in food retail and operations leadership, Leo's expertise is a valuable asset to any organisation'

Prasad ParabHead Chef

We've spent the last eight weeks working with Toast Hospitality and have completely overhauled our kitchen operations. Our menu is geared for better margins, our workflows are simplified, and our customers are loving it! Highly recommend!

Scott HamiltonChief Development Officer, ANZ – Nando’s Australia

Brings deep experience across company-owned and franchised restaurants.

Judd SandwellCarl’s Jr. ANZ

'Smart and genuinely engaging-Leo adds enormous value. Driving outstanding growth, via exceptional leadership'

CEOBlack & White Hospitality (MPW Restaurants)

Strategic oversight, brand consistency, and operational excellence—Leo delivers across the board.

CEOBlack & White Hospitality

That transition evolved into a long-term partnership through Toast Hospitality—he continued to add real value.

Paul MinehanEastwood 3151

We’ve been working with Toast Hospitality for a few months now and the difference is massive. We’ve tightened up our systems, simplified the day-to-day, and finally feel in control of how the venue runs. The team’s more focused, the pressure’s eased, and we’ve got time to step back and work on the big picture.

CEOMarco Pierre White Restaurants

Leo excelled at leading multi-site operations and translating strategy into action.

CEOMarcos New York Italian by Marco Pierre White

Leo’s leadership, brand expertise, and strategic thinking made a lasting impact on our business.

Tony DunneManaging Director, Auswide Hospitality

I have had the pleasure of knowing Leo for well over a decade, working together across several international hospitality brands. It was always a mix of professionalism and fun. So when we needed support on a number of projects- including work with Australia's largest pub group, choosing Leo and Toast Hospitality was an easy decision.

Judd SandwellCountry Director, Carl’s Jr.

Leo has a proven track record of helping franchisees grow-with genuine respect and results that speak for themselves.

Tom FinlayEdithvale General Store (As seen on Postcards)

In three months working with Toast Hospitality, we have reduced our COGS by 20%, streamlined operations and lifted some serious weight off our shoulders! Best investment we've made in a long time!

Tony DunneManaging Director, Auswide Hospitality

Over the past few years, we have partnered with Leo on several consultancy projects and have consistently been impressed by his deep industry knowledge, sharp thinking and collaborative approach. He's supportive, strategic and genuinely committed to helping hospitality businesses grow.

Brands we've worked with

Toast Hospitality
About
Commitment
Blog
Contact

Toast Hospitality
About
Commitment
Blog
Contact

Site by Featherston Design

© Copyright 2026 All rights reserved Toast Hospitality